Privacy Policy

1. Who We Are

Mavara House is a web design agency that designs and builds conversion-focused WordPress websites for dental practices, aesthetic clinics, wellness brands, and service businesses.

For the purposes of data protection law, Mavara House is the data controller for personal information collected through this website and during enquiries about our services.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name, business name, email address, phone number, and location.
• Information you submit through contact forms, enquiry forms, calendar bookings, emails, or messages.
• Details about your business, website, goals, budget, project requirements, and services you are interested in.
• Billing, invoice, and payment-related information where you become a client.
• Any other information you choose to share with us during calls, emails, or project communication.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, approximate location, pages viewed, referral source, and how you interact with the website.

This information helps us understand website performance, improve the user experience, protect the website, and assess the effectiveness of our marketing.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide information about our services.
• Book, manage, and follow up on strategy calls or consultations.
• Prepare proposals, quotes, invoices, and project documents.
• Deliver website design, development, strategy, and related services.
• Communicate with you during and after a project.
• Improve our website, services, processes, and client experience.
• Comply with legal, accounting, tax, and business administration requirements.
• Protect our website, business, clients, and systems from misuse or security risks.

5. Lawful Bases For Processing

Where UK data protection law applies, we rely on one or more lawful bases to process your personal information, including:

• Consent, where you choose to submit an enquiry or agree to receive communications.
• Contract, where processing is needed to provide services or take steps before entering into a contract.
• Legitimate interests, such as responding to enquiries, improving our website, managing client relationships, and promoting our services in a reasonable way.
• Legal obligation, where we need to keep records for tax, accounting, or compliance purposes.

6. Cookies And Analytics

Our website may use cookies or similar technologies to help the site function, understand how visitors use it, and improve performance. Cookies are small files stored on your device.

You can control or block cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

7. Calendly And Third-Party Tools

If you book a call through an embedded scheduling tool such as Calendly, the information you enter may be processed by that provider as well as by Mavara House. Their own privacy policy will apply to their handling of your information.

We may also use trusted third-party services for website hosting, analytics, forms, email, project management, payment processing, and business administration. These providers only receive the information needed to provide their services.

8. Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers, professional advisers, payment providers, hosting providers, or legal/regulatory authorities where required.

Where we use service providers, we aim to work with providers that take appropriate steps to protect personal data.

9. International Transfers

Some third-party tools we use may process data outside the UK or European Economic Area. Where this happens, we rely on appropriate safeguards where required by law, such as standard contractual clauses or equivalent protections provided by the relevant service provider.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy. Enquiry information may be kept for follow-up and business records. Client project, invoice, and contract information may be kept for longer where required for legal, accounting, tax, or legitimate business purposes.

11. How We Protect Your Information

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. No website, email system, or online service can be guaranteed to be completely secure, but we aim to use sensible safeguards appropriate to the nature of the information we handle.

12. Your Rights

Depending on where you are based, you may have rights over your personal information, including the right to access, correct, delete, restrict, or object to certain processing, and the right to withdraw consent where processing is based on consent.

You may also have the right to complain to the UK Information Commissioner's Office or your local data protection authority.

13. Marketing Communications

If you choose to receive marketing or follow-up communications from us, you can opt out at any time by contacting us or using any unsubscribe option provided. We may still send service-related messages where necessary for enquiries, projects, or client administration.

14. Links To Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites. You should review their privacy policies before providing information to them.

15. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices. The latest version will be published on this page.

Last updated: 19 May 2026.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact Mavara House through the contact form or booking section on our website.